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| STORE > THEATRE > BENEFITS | |
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Benefits Theatre meets the needs of everyone involved in business process design, management and operation: Business Directors, Business Managers, Production workers and Administration staff in all lines of business. Thanks to its focus on Business People (not IT staff), an approach based on people and the roles they play, and its unique ability to "evolve" and change to reflect real-life day-to-day situations, Theatre offers revolutionary efficiency benefits. Managers Managers need good multi-directional communication between themselves and their teams coupled with the ability to define their process models, and agree procedures with all involved parties. Managers also want to ensure workers adhere to procedures, but also want the flexibility to change processes and work patterns at any moment in order to keep their business operating tp planned levels. They need Theatre because they can model their processes without programming or special computing expertise. Moreover, Theatre can monitor the state of work and prompt Managers if threshholds are reached. If necessary work can be re-allocated, or new resources applied and priorities changed without outside aid. They can also delegate work as and when they need. Result: Guaranteed Adherence to processes. All activity is traceable through user definable logs. Flexibility to change processes to respond to situations or simply to improve as a result of observations. Freedom to create and edit information at any time from anywhere in the world. Organisations Organisations want to realise the promise of the web through portals and internet sites for customers, partners and staff. In addition the web technologies provide new secure communication medium and directory services (e.g. UDDI, BizTalk) superior to plain email; these are aimed at furthering B2B and B2C interactions, according to agreements and contracts. Organisations need readily to distribute information in a controlled manner and exchange it with their internal and external partners and audiences. They can improve the performance of their marketing and sales departments, help desks, call centres, service centres and onsite service technicians by ensuring accurate information is automatically served to the right person for the purpose and case in hand. Organisations also have to respond to Regulatory and similar pressures, and be responsible with regard for metaprocess matters like security, persistence, audit measures, monitoring and control points. Theatre, provides a solution that will help them save money and create better information flow, while preserving the flexibility needed for adaptation to future market and technology requirements. With Theatre everything that needs to be catered for is part of the process model, if something has been left out, then add it in! Result: The dynamics of Theatre provides increased flexibility in all aspects of process and information management: Allocation and delegation of work, application and sharing of resources, required input from staff, partners and customers. Everything is always in context - keep searching to a minimum! Easily accomodate new requirements. Ensures adherence to Regulatory requirements and traces required for auditability. Directors Directors want to discharge their responsibilities being able constantly to improve processes and efficiency. They want the flexibility to ensure adherence to Contracts and Agreements and the ability simultaneously to change processes to gain advantage. They need Theatre to delegate management, production, maintenance and distribution, and sales tasks amongst distributed staff, while retaining firm control over the organisational interactions, workflow and security. Result: Retain overall control and empower managers and workers. Supervise unit activity and promote efficient workflow. Guarantee traceable adherence to Contracts and Agreements Customers Site Administrators want to build a superior website or intranet, and to be able to constantly improve its functionality and usefulness. They need Insite Server in order to delegate editing, creation, revision and publishing tasks while retaining firm control over the environment features, presentation, data structure, and being able to monitor every user's work. Result: Supervise all site activity while promoting efficient workflow Partners Customers want the flexibility to browse and get information from you, the ability to place an urgent order or get a quote, the ability to see progress of an order through your system, and the ability to query their account status. They need Theatre to start a new order or quote process, automatically access their accounts and other status information, and to tell them the status of all order processes. Result: Increased customer service levels, information always to hand 24x7, immediate response to enquiries. Customer trends automatically collected for analysis and subsequent activation of Customer Management processes. | ||
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