Keeping processes under audited control
In his role as Manager of Standard Operating Procedures (SOPs) at pharmaceutical company BenePharm, Mark is a man with processes for looking after processes! The industry regulator takes a very keen interest in how things are done in their labs, requiring documented processes and moreover - this is where Mark comes in - processes for controlling those definitions themselves, the SOPs.
His group is small and their processes are relatively few, but managing SOPs involves a great many people around the business: front-line staff must draft them, business managers must approve drafts and changes, changes must be evaluated by an SOP committee, and finally of course they have to be published on the intranet for people to be able to use them. And Mark has to be able to demonstrate to the regulatory inspector that all of this is being done in accordance with their SOP management processes - the SOPs for managing SOPs!
This is one load that the Theatre has taken off Mark's mind: with his processes loaded into the Theatre they run just as required- no chasing or checking by him or his staff. They can concentrate on the content and usage of the SOPs. And because the Theatre keeps a full record of what happens, that mandatory audit trail comes for free.
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Managing
globally distributed and auditable
processes