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| VISIONS | |
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Six visions for business processes in the 21st centurySetting the sceneUsing six short scenes from the working life of very different organisations, we'd like to introduce you to the concepts behind Co-ordination technology and how we believe business processes should operate. Each scene illustrates how a business process oriented company, operating within the Theatre, our process enactment engine, can help its teams and their individual members to co-ordinate their activities in ways that are simply not possible using traditional data-oriented systems. Things only happen in business because people work together - they collaborate. The more effectively they work together, the better the resulting process and the likelihood it will make a positive impact on customer satisfaction, cost reduction, efficiency, and the many other indicators by which you measure your business performance. Traditional techniques for conceptualising and modelling organisational processes simply cannot capture the often complex collaboration and simultaneous actions which are characteristic of today's large, highly distributed, and often long drawn out processes. Traditional, mainly data-oriented computer technologies, tend to cast these processes in stone, leaving the organisation fixed in a pattern of behaviour which makes it hard to adapt to changes in the business environment. Initiatives to improve processes are quite simply stifled by process support software based on traditional thinking and the constraints it places on business evolution. We believe that organisations need a radically different approach which addresses today's real-world processes - enter our business process management method, Riva, and its supporting process enactment engine, the Theatre. |
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Inside:
visions of the future
processes Managing
globally distributed and auditable
processes Spreading best practices proceses
around Building one-off processes on the fly Customer-focussed processes from process silos Built-in measurement leads to process
improvement Keeping
processes under audited
control Visions.pdf |
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props The novel concepts that underpin our Riva business process management method, combined with new web-based technologies, make possible a new generation of process enactment engine, the Theatre, that uses concepts very different from the limited ones used by traditional workflow technology. The Theatre co-ordinates the activities of groups of knowledge and clerical workers as they collaborate in complex, concurrent and distributed processes. It assists process workers both as individuals by automatically bringing information and services to their desktops, and in groups that collaborate to achieve a business goal. It offers managers new tools for managing complex businesses, and, most importantly, the underlying theory allows processes to be changed on-the-fly under appropriate control, thus putting managers back in control over organisation and process volatility. With geographical and departmental barriers dissolved, you can deploy processes at your pace across your organisation and between you and your business partners. This is real change at work. |
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